Getting Started with CHPeptides
Welcome to CHPeptides. This guide explains account setup, checkout, order tracking, and policy-related operational workflows.
About CHPeptides
CHPeptides supplies research-use-only peptide products. Product availability, documentation, and account capabilities may vary.
New User Registration
To get started with CHPeptides:
- Click the Sign Up button in the top right corner of the homepage
- Enter your professional email address and create a password
- Complete your profile with required information
- Verify your email address by clicking the link sent to your inbox
- For institutional purchases, you may need to provide additional verification
Account Verification and Compliance
Some products or workflows may require additional verification:
- Academic researchers: institutional email and role details may be requested
- Industry researchers: company and role details may be requested
- Independent researchers: additional documentation may be requested
Navigating the Website
Our website is organized to help you find the products you need:
- Products: Browse our complete catalog of research peptides
- Compare: Review products side-by-side in the comparison experience
- COAs: Access documentation availability by product where provided
- Categories: View products grouped by catalog labels and forms
- Search: Use the search function to find specific peptides by name or properties
- User Account: Access your order history, saved items, and account settings
Product Pages
Each product page contains information that may include:
- Product specifications
- Available forms and item-specific options
- Pricing information
- Documentation (when available)
- Stock availability
- Related products
Purchasing Process
The general process for making a purchase:
- Browse or search for products
- Select the desired product options and quantity
- Add items to your cart
- Review your cart and proceed to checkout
- Select shipping method and provide delivery information
- Complete payment
- Receive order confirmation via email
Support Resources
If you need assistance:
- Email Support: support@chpeptides.com
- Phone Support: 707-309-7772
- Support Tickets: Submit detailed questions through our support system in your dashboard
- FAQ: Find answers to common questions
- Product Documentation: Access detailed information about handling and using our products
Contact Information
Our customer service team is available to assist you:
- Email: support@chpeptides.com
- Phone: 707-309-7772
- Hours: Monday-Friday, 9:00 AM - 5:00 PM Pacific Time
- Mailing Address: PO Box 2259, Ukiah, CA 95482