Order Tracking

This guide explains how to track and manage your orders on the CHPeptides platform.

Order Status Overview

Understanding the different order statuses:

• Pending: Order received, awaiting payment confirmation
• Processing: Payment confirmed, order being prepared
• Shipped: Order has been dispatched to the carrier
• Delivered: Order has been delivered to the destination
• Cancelled: Order has been cancelled

Tracking Your Order

Accessing Order Information

To track your orders:

1. Log in to your CHPeptides account
2. Navigate to "Order History" in your account menu
3. View list of all your orders with status indicators
4. Click on any order number for detailed information

Order Details Page

The order details page provides:

• Complete list of ordered items
• Current order status
• Payment information
• Shipping details
• Tracking information when available
• Order notes and history

Tracking Shipments

When your order ships:

1. You'll receive a shipping confirmation email with tracking number
2. The order status will update to "Shipped" in your account
3. Click "Track Package" in your order details
4. View real-time tracking information through the carrier's system

Managing Orders

Order Modifications

To request changes to an order:

1. Locate the order in your order history
2. Click "Request Modification" (available only for orders in "Pending" status)
3. Specify the desired changes
4. Submit request for review by customer service

Please note: Order modifications are subject to approval and may not be possible once an order enters "Processing" status.

Order Cancellation

If you need to cancel an order:

1. Find the order in your order history
2. Click "Cancel Order" (available only for orders in "Pending" status)
3. Provide cancellation reason
4. Submit cancellation request

Cancellation policies:

• Orders can be cancelled without penalty while in "Pending" status
• Once in "Processing" status, cancellation may not be possible
• Shipped orders cannot be cancelled

Order Issues

Reporting Problems

If you experience issues with your order:

1. Navigate to the specific order in your history
2. Click "Report Issue"
3. Select issue type:
   • Missing items
   • Damaged products
   • Incorrect products
   • Other issues
4. Provide detailed information
5. Upload supporting photos if applicable
6. Submit report for review by customer service

No Returns or Refunds

Please note that all sales are final:

• We do not accept returns or issue refunds for any reason
• All order issues are handled on a case-by-case basis at our discretion
• Please review our Refund Policy for complete details

Reordering

To reorder previous purchases:

1. Find the order in your history
2. Click "Reorder"
3. Select specific items or entire order
4. Adjust quantities if needed
5. Proceed to checkout with pre-filled order

Order Documentation

Accessing Invoices

To download order invoices:

1. Navigate to the specific order
2. Click "Invoice" in the order details
3. Download PDF invoice for your records

Certificates of Analysis

For research documentation:

1. Go to your order details
2. Click "Documents"
3. Where available, select "Certificate of Analysis" for the product
4. Download the certificate for your records

Note: Certificates of Analysis are available for some products either before or after the order is shipped, depending on the specific product.

Recurring Orders

For regular research needs:

1. Set up recurring orders from your account settings
2. Select products, quantities, and frequency
3. Choose payment method
4. Manage recurring orders from your account dashboard

Benefits of recurring orders:

• Never run out of essential research materials
• Automatic processing on your schedule
• Easily modify or cancel at any time
• Priority processing for recurring orders

Support Tickets

If you need assistance with an order:

1. Navigate to your user dashboard
2. Select "Support Tickets"
3. Create a new ticket
4. Select "Order Issue" as the category
5. Include your order number and detailed description
6. Submit the ticket for assistance