Frequently Asked Questions
General Questions
What is CHPeptides?
CHPeptides is a supplier of research-use-only peptide products. Catalog forms and documentation availability vary by product.
Are your products for research use only?
Yes, all products sold by CHPeptides are intended for laboratory research purposes only. They are not for human consumption, therapeutic use, or diagnostic applications. Our products are not FDA approved.
Is there an age requirement to purchase products?
Yes, you must be at least 21 years of age to purchase products from CHPeptides. Age verification may be required during the account registration or checkout process.
Do you ship within the United States?
Shipping availability is limited to destinations shown as eligible at checkout. See our Shipping & Delivery Policy.
What are your business hours?
Customer service contact hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Hours are informational and are not a response-time commitment.
Product Questions
What forms do your peptides come in?
Available forms vary by product. Catalog labels may include vials, sprays, and capsules, as listed on the product page. Do not assume a form is available unless it is shown for that product.
How do I know which form is listed for a product?
Review the current product page. We do not advise which form to select for a research application.
What is the purity level of your peptides?
Purity and testing information, when available, is provided on the product page and related documentation. You should rely on product-specific records rather than a site-wide purity assumption.
How should I store my peptides?
Storage requirements are product-specific. Use the documentation shown on the product page or provided with your order, where available. This site does not provide operational storage instructions. See Storage Information.
Ordering Questions
Do I need to create an account to place an order?
Yes, an account is required to place orders.
Are there minimum order requirements?
Any minimum order requirements are shown at checkout or in account-specific terms.
Can I modify or cancel my order?
Modification and cancellation requests are time-sensitive and not guaranteed. See our Refund Policy.
How do I track my order?
When tracking is provided by the carrier, it may appear in your account under "Order History" and/or in shipment communications.
Payment Questions
What payment methods do you accept?
Payment methods shown at checkout may include:
- Credit/debit cards
- Purchase orders (for verified institutional accounts)
- Bank transfers
- Cryptocurrency
Availability varies by account and order.
Are purchase orders accepted?
Purchase orders may be accepted for verified institutional accounts when that option is shown at checkout. Contact support for current institutional-account options.
How is payment information handled?
Payments are processed through third-party payment services. For details on data handling, see our Privacy Policy.
Do you charge sales tax?
Sales tax is charged according to applicable law. Tax-exempt institutions may submit exemption documentation as instructed in account or checkout flows.
Shipping Questions
How quickly do you ship orders?
Processing and shipping timelines vary. Current options and estimates, if shown, appear at checkout and are not delivery guarantees. See our Shipping & Delivery Policy.
What shipping carriers do you use?
Available carriers and methods are shown at checkout.
How are products packaged for shipping?
Packaging varies by product and order. This site does not describe packing methods as a condition or delivery guarantee. Risk of loss is described in the Shipping & Delivery Policy.
What if my package is damaged or missing items?
Contact support with your order number and any supporting details (including photos of damage, if applicable). Handling is at CHPeptides' discretion and subject to the Refund Policy and Shipping & Delivery Policy.
Do you ship outside the United States?
Shipping is limited to destinations shown as eligible at checkout. See our Shipping & Delivery Policy.
Support Questions
How do I contact support?
Support can assist with account, order, documentation-availability, and policy questions:
- Email: support@chpeptides.com
- Phone: 707-309-7772 (during posted contact hours)
- Support ticket system in your account dashboard, if available
Support does not provide research-use guidance, protocols, methodologies, or dosages.
Do you provide Certificates of Analysis?
Certificates of Analysis may be available depending on the specific item. When available, they can be accessed through your account either before or after purchase, depending on the product. Check individual product listings for documentation availability.
Do you offer custom peptide synthesis?
No. We do not offer custom peptide synthesis.
Where can I find MSDS/SDS for your products?
Safety Data Sheets may be available on product pages for applicable products. If a needed SDS is not shown on the product page, contact support.
Where can I find Certificates of Analysis (COAs)?
COA availability is product-dependent. Check product pages first and use the COAs page for additional access where available.
Account Questions
How do I reset my password?
Click the "Forgot Password" link on the login page. Enter your email address, and you'll receive instructions to reset your password.
Can I have multiple users on a single institutional account?
Institutional account options, if available, are determined during account setup. Contact support for current options.
How do I update my account information?
Log in to your account, navigate to "Account Settings," and update the relevant information in your profile.
How is account information handled?
Account information is handled as described in our Privacy Policy.