Frequently Asked Questions
General Questions
What is CHPeptides?
CHPeptides is a supplier of research-use-only peptide products. Catalog forms and documentation availability vary by product.
Are your products for research use only?
Yes, all products sold by CHPeptides are intended for laboratory research purposes only. They are not for human consumption, therapeutic use, or diagnostic applications. Our products are not FDA approved.
Is there an age requirement to purchase products?
Yes, you must be at least 21 years of age to purchase products from CHPeptides. Age verification may be required during the account registration or checkout process.
Do you ship within the United States?
Yes, we ship to all states within the continental United States. Shipping options and any state-specific restrictions will be shown during checkout.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Technical support follows the same schedule.
Product Questions
What forms do your peptides come in?
We offer peptides in multiple forms:
- Lyophilized powder
- Liquid solution
How do I know which form is right for my research?
Form availability and documentation vary by product. Review the product page for current details and contact support for documentation-availability questions.
What is the purity level of your peptides?
Purity and testing information, when available, is provided on the product page and related documentation. You should rely on product-specific records rather than a site-wide purity assumption.
How should I store my peptides?
Storage recommendations vary by product form:
- Lyophilized peptides: -20°C in a sealed container with desiccant
- Reconstituted solutions: -20°C in small aliquots to avoid freeze-thaw cycles
For detailed storage guidelines, refer to our Storage Guide.
Ordering Questions
Do I need to create an account to place an order?
Yes, an account is required to place orders. This ensures we can provide appropriate documentation and maintain records of your purchases for research purposes.
Are there minimum order requirements?
There is no minimum order requirement for standard purchases. However, bulk orders may have minimum quantity requirements.
Can I modify or cancel my order?
Orders can be modified or cancelled while in "Pending" status. Once an order enters "Processing" status, modifications or cancellations may not be possible. Contact customer service immediately if you need to change or cancel an order.
How do I track my order?
After your order ships, you'll receive a tracking number via email. You can also view tracking information in your account under "Order History."
Payment Questions
What payment methods do you accept?
We accept:
- Credit/debit cards (Visa, Mastercard, American Express, Discover)
- Purchase orders (for verified institutional accounts)
- Bank transfers
- Cryptocurrency (Bitcoin, Ethereum, USDC)
Are purchase orders accepted?
Yes, we accept purchase orders from verified academic and research institutions. To set up a purchase order account, please contact our customer service team.
Is my payment information secure?
Payments are processed through secure checkout workflows and third-party payment services. For details on data handling, see our Privacy Policy.
Do you charge sales tax?
Sales tax is charged according to applicable state and local laws. Tax-exempt institutions can submit their tax exemption certificate through their account settings.
Shipping Questions
How quickly do you ship orders?
Processing and shipping timelines vary based on product availability, verification status, and carrier service. Current options and estimates are shown at checkout.
What shipping carriers do you use?
We primarily use FedEx and UPS for shipping. The available carriers will be shown during checkout based on your location and the items in your order.
How are peptides packaged for shipping?
Our peptides are carefully packaged to maintain their integrity during transit. Depending on the product form, this may include:
- Temperature-controlled packaging
- Protective containers
- Moisture-resistant barriers
- Cold packs when necessary
What if my package is damaged or missing items?
Contact our customer service immediately if you receive a damaged package or if items are missing. Please provide your order number and photos of any damage to expedite the resolution process.
Do you ship outside the United States?
Shipping is limited to destinations shown as eligible at checkout. See our Shipping & Delivery Policy for details.
Technical Support Questions
How do I get technical assistance with your products?
Technical support is available through:
- Email: support@chpeptides.com
- Phone: 707-309-7772 (business hours)
- Support ticket system in your account dashboard
Do you provide Certificates of Analysis?
Certificates of Analysis may be available for products depending on the specific item. When available, they can be accessed through your account either before or after purchase, depending on the product. Please check individual product listings for documentation availability.
Can you help with custom peptide synthesis?
We do not create custom peptide synthesis. However, you can reach out to our team if you would like more information on this topic.
Where can I find MSDS/SDS for your products?
Safety Data Sheets may be available on product pages for applicable products and can often be downloaded before or after purchase. If you need a specific SDS that isn't available on the product page, please contact our support team.
Where can I find Certificates of Analysis (COAs)?
COA availability is product-dependent. Check product pages first and use the COAs page for additional access where available.
Account Questions
How do I reset my password?
Click the "Forgot Password" link on the login page. Enter your email address, and you'll receive instructions to reset your password.
Can I have multiple users on a single institutional account?
Yes, we offer multi-user institutional accounts. Contact our customer service to set up additional users under your institutional account.
How do I update my account information?
Log in to your account, navigate to "Account Settings," and update the relevant information in your profile.
Is my account information confidential?
Yes, all account information is kept confidential according to our Privacy Policy. We do not share your information with third parties except as required to fulfill your orders.