Privacy Policy

Last Updated: January 1, 2025

Introduction

Complete Health Peptides, LLC (DBA "CHPeptides") ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or make a purchase.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Sign up for newsletters
• Contact our support team
• Participate in surveys or promotions
• Submit reviews or comments

This information may include:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information
• Institution affiliation and professional credentials
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device identifiers
• Browser type and settings
• Operating system
• Referring URLs
• Pages viewed and navigation patterns
• Time spent on our site
• Purchase activity

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance your browsing experience
• Analyze site traffic and usage
• Personalize content
• Remember your preferences
• Assist with our marketing efforts

You can manage cookie preferences through your browser settings. Disabling cookies may impact site functionality.

How We Use Your Information

We may use your information for purposes including:

Business Operations

• Processing and fulfilling orders
• Managing your account
• Providing customer support
• Verifying your identity and eligibility for certain products
• Sending transactional communications

Improvement and Development

• Enhancing and personalizing your experience
• Developing new products and services
• Conducting research and analysis
• Measuring the effectiveness of our site and services

Marketing and Communication

• Sending promotional materials (subject to your preferences)
• Informing you about new products, services, or features
• Administering surveys, contests, or promotions

Information Sharing and Disclosure

We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf, such as:

• Payment processors
• Shipping carriers
• Customer service providers
• Email delivery services
• Analytics providers

These service providers are contractually obligated to use your information only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive information
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You can access and update your personal information through your account settings or by contacting us.

Communications Preferences

You can opt out of receiving marketing communications by:

• Following the unsubscribe instructions in any marketing email
• Adjusting your communication preferences in your account settings
• Contacting our customer service team

Cookie Management

You can manage cookie preferences through your browser settings or our cookie preference center.

Data Protection Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Data portability
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information in the "Contact Us" section.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

We are based in the United States and may process and store information in the U.S. and other countries. By using our services, you consent to the transfer of information to countries that may have different data protection rules than your country.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated "Last Updated" date.

We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Complete Health Peptides, LLC
Email: support@chpeptides.com
Address: PO Box 2259, Ukiah, CA 95482