Customer Support
CHPeptides support can assist with account questions, order status, product documentation availability, and policy clarification.
Contact Options
Customer Service
For general inquiries:
- Email: support@chpeptides.com
- Phone: 707-309-7772
- Hours: Monday-Friday, 9:00 AM - 5:00 PM Pacific Time
- Response Time: Varies by request volume and issue type
- Mailing Address: PO Box 2259, Ukiah, CA 95482
- Contact Form: chpeptides.com/contact
Technical Support
For product-information and documentation questions:
- Email: support@chpeptides.com
- Phone: 707-309-7772
- Hours: Monday-Friday, 9:00 AM - 5:00 PM Pacific Time
- Response Time: Varies by request complexity
Support Ticket System
If a support ticket workflow is available in your account, you can use it to submit detailed requests and attachments.
Creating a Support Ticket
- Log in to your account
- Open the support area shown in your dashboard
- Submit order number, product details, and issue summary
- Attach supporting files if needed
Ticket Status
Status labels may vary by channel, but generally include:
- Open: Ticket has been submitted and is awaiting initial review
- In Progress: Support team is actively working on your inquiry
- Resolved: Solution has been provided, awaiting your confirmation
- Closed: Issue has been successfully resolved
Ticket Management
Use your support thread or account channel to add updates and respond to requests for additional information.
Important Notice
Please note that our support staff cannot provide:
- Guidance on how to conduct research
- Advice on how to use our products in research applications
- Recommendations on operational lab methods
Our support is limited to product specifications, ordering assistance, and general technical information about the products themselves.
Frequently Asked Questions
Before contacting support, check our FAQ page for answers to common questions about:
- Product information
- Ordering and shipping
- Account management
- Payment options
Product Documentation
Some of our products may include documentation such as:
- Product specifications
- Safety Data Sheets (SDS) where applicable
- Certificates of Analysis (when available)
- Storage and handling guidelines
Documentation availability varies by product. Please check individual product pages for specific documentation offerings.
You can also browse the latest documentation and product resources directly on our main website:
Training and Resources
Reference materials:
Technical Guides
Emergency Assistance
For urgent matters during business hours:
- Email support@chpeptides.com with "URGENT" in the subject line
- Call 707-309-7772 during business hours
- Provide your account number and order details
Please reserve emergency support for truly urgent situations that cannot wait for standard response times.
Policy References
For governing terms, review: