Customer Support
CHPeptides support can assist with account questions, order status, product documentation availability, and policy clarification.
Support does not provide research-use guidance, protocols, methodologies, or dosages.
Contact Options
Customer Service
For account, order, documentation-availability, and policy questions:
- Email: support@chpeptides.com
- Phone: 707-309-7772
- Hours: Monday-Friday, 9:00 AM - 5:00 PM Pacific Time (informational; not a response-time commitment)
- Contact Form: chpeptides.com/contact
Support Ticket System
If a support ticket workflow is available in your account, you can use it to submit detailed requests and attachments.
Creating a Support Ticket
- Log in to your account
- Open the support area shown in your dashboard
- Submit order number, product details, and issue summary
- Attach supporting files if needed
Ticket Status
Status labels may vary by channel, but generally include:
- Open: Ticket has been submitted and is awaiting initial review
- In Progress: Support team is reviewing your inquiry
- Resolved: A response has been provided, awaiting your confirmation
- Closed: The ticket has been closed
Ticket Management
Use your support thread or account channel to add updates and respond to requests for additional information.
Important Notice
Please note that our support staff cannot provide:
- Guidance on how to conduct research
- Advice on how to use our products in research applications
- Recommendations on operational lab methods
- Protocols, methodologies, or dosages
Our support is limited to product specifications shown on product pages, ordering assistance, documentation availability, and policy clarification.
Frequently Asked Questions
Before contacting support, check our FAQ page for answers to common questions about:
- Product information
- Ordering and shipping
- Account management
- Payment options
Product Documentation
Some of our products may include documentation such as:
- Product specifications
- Safety Data Sheets (SDS) where applicable
- Certificates of Analysis (when available)
Documentation availability varies by product. Please check individual product pages for specific documentation offerings.
You can also browse the latest documentation and product resources directly on our main website:
Storage requirements, when provided, are product-specific. See Storage Information.
Urgent Contact During Business Hours
For time-sensitive order or account matters during posted contact hours:
- Email support@chpeptides.com
- Call 707-309-7772 during posted contact hours
- Provide your account and order details
Contact hours are informational and are not a response-time commitment.
Policy References
For governing terms, review: