Refund Policy

Last Updated: January 1, 2025

Overview

At Complete Health Peptides, LLC (DBA CHPeptides), we are committed to providing high-quality research peptides and excellent customer service. Due to the specialized nature of our research products, all sales are final and no refunds are offered.

No Refund Policy

As clearly stated in our Terms and Conditions, we do not offer refunds on any purchases. This strict no-refund policy is necessary due to:

• The specialized nature of research chemicals
• Quality control and integrity requirements
• Regulatory considerations
• Storage and handling sensitivities
• The impossibility of restocking research-grade materials

Order Verification

Before placing an order, please:

• Carefully review all product specifications
• Verify that the products meet your research requirements
• Confirm quantities and concentrations
• Check that your shipping and billing information is correct

Product Quality Assurance

While we do not offer refunds, we stand behind the quality of our products:

• All products undergo quality control testing
• Documentation varies by product and is not guaranteed for all items
• Products are manufactured according to strict standards
• Shipping methods are optimized to preserve product integrity

Order Discrepancies

In the rare case of order fulfillment errors, please contact us immediately:

1. Contact Customer Service

   • Email: support@chpeptides.com
   • Submit a support ticket through your account dashboard

2. Provide Order Information

   • Order number
   • Product information (name, catalog number, lot number)
   • Description of the discrepancy
   • Supporting documentation (photos if applicable)

While we do not offer refunds, we may address significant order fulfillment errors on a case-by-case basis at our sole discretion.

Order Cancellation

Orders may only be cancelled before they enter "Processing" status:

• Once an order has been processed, it cannot be cancelled
• Once an order has shipped, it cannot be returned or refunded
• Contact customer service immediately if you need to request cancellation of a pending order

Order Modifications

Order modifications may only be requested while an order is in "Pending" status:

• Contact customer service immediately to request a modification
• Modifications are not guaranteed and are at our discretion
• Once an order has entered "Processing" status, modifications cannot be made

Delivery Issues

For orders that show as delivered but were not received:

• Contact the shipping carrier first to investigate
• File a claim with the shipping carrier if necessary
• Notify our customer service team of the situation

Note that we are not responsible for packages lost or damaged during shipping, as risk transfers upon delivery to the carrier.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date.

Contact Information

If you have questions about our Refund Policy, please contact:

Complete Health Peptides, LLC
Email: support@chpeptides.com
Address: PO Box 2259, Ukiah, CA 95482

Note: This policy applies to direct purchases from Complete Health Peptides, LLC only. Products purchased through distributors are subject to the distributor's refund policy.